How can I be your distributor? Please refer to the distributor page for more information or contact us at Business@mail.xinsol.com.

Can you provide OEM service? Yes, at present , we provide OEM service for some buyers with their own brands and we offer the design, printing, production and complete service, as well.

What is your policy for the return of faulty or damaged product.? We have quite low defective rate, but if any defective unit caused by the manufacturer is found, it will be replaced with a new product on a one by one basis.

What is your minimum order quantity? At present, we do not have minimum order quantity.

Do you have figures on the failure rate of your products. We are afraid to say that we have no exact data at this moment, but we can say that it is less than 0.3%.

What is your normal lead time on delivery. Generally, it depends on your order volume and model types, but it is usually two weeks for sea order and one week for air order. However in case you want to carry your own brand product with your own unit box, the delivery time of your initial order is around 1 month.

What is the differences between your products and OEM's ? We try to meet every standards that OEMs set when making their cartridges. So our quality is almost same as the OEM's. Please refer to our webpage "Quality Management" for more information. Basically there is no difference in page yield between OEM cartridges and Hansol products. For your additional information, these days, printer and chip on the cartridge themselves control the page yield of a cartridge not ink inside the cartridge.

Origin and maker of the ink being used in Hansol cartridges. Basically we have two types of inks; dye based and pigmented ink. We make dye based ink with raw material imported from Korea , but we use pigmented ink imported from one of Korean partners not formulating here in China. But for the inks used for compatible inkjet cartridges, we use all dyed based inks at this moment.